Welcome to the Velcoin Privacy Policy. Your privacy is of critical importance to us, and this document outlines the full extent of how your information is collected, stored, used, shared, protected, and ultimately respected on our platform. This section is comprehensive and exhaustive, designed to provide full transparency and clarity on every element of our data handling.

We follow strict regulatory and ethical guidelines aligned with GDPR, CCPA, and international data protection standards. Our philosophy prioritizes user empowerment, consent-driven data models, and full audit trails for all critical actions involving your data.

1.1 Purpose and Scope
This Privacy Policy applies to all users accessing Velcoin products and services via web, mobile, APIs, third-party integrations, or embedded widgets. It covers personal and non-personal data collected actively and passively. Whether you are a casual visitor, registered user, or third-party partner, this policy applies to you fully and continuously.

1.2 Our Core Data Principles
- Transparency: We inform you clearly about what data we collect and why.
- Minimalism: We only collect what is necessary for functionality and compliance.
- Control: You can access, update, export, or delete your data anytime.
- Security: We use bank-grade encryption, multi-layer authentication, and physical infrastructure protection.
- Purpose-limitation: Your data will never be sold or used beyond what you’ve consented to.
- Accountability: We conduct internal audits and invite third-party assessments regularly.

1.3 Information We Collect

A. Personal Information:
Includes full name, email, phone number, date of birth, physical address, national ID/passport, and facial verification data collected through KYC processes. All such data is encrypted at rest and in transit.

B. Financial and Transactional Data:
Includes wallet addresses, internal transaction records, token balances, staking activity, referral performance, fiat gateway logs, and bot usage history. This data is core to our financial operation and used only for legal, compliance, and feature enhancement purposes.

C. Behavioral and Usage Data:
Includes logins, session length, click-stream behavior, device fingerprints, IP address logs, and browser headers. This helps us improve user experience, detect anomalies, and maintain account integrity.

D. Automated and Third-Party Collected Data:
Information collected from analytics tools, ad platforms, tracking pixels, or security services (e.g., hCaptcha, Cloudflare). We anonymize or pseudonymize such data where applicable.

E. Communication & Support Logs:
Includes user chats, support tickets, satisfaction surveys, email interactions, and call transcripts (where applicable) stored for compliance, dispute resolution, and service improvement.

This part of the Privacy Policy ensures you are fully aware of every type of data involved in using Velcoin and the layered responsibility we uphold in treating it. We encourage you to read carefully and continue with the next section for deeper insight into how this data is used.

2.1 Service Delivery
Data is primarily used to enable the features and services of Velcoin. This includes but is not limited to authentication, secure wallet access, transaction processing, staking coordination, bot execution, and identity confirmation. We use email addresses for notification purposes, 2FA verification, and security alerts.

2.2 Personalization
We analyze behavioral and usage data to tailor the dashboard layout, suggest relevant tokens or bots, send custom reports, and recommend trading or staking strategies that match your profile. This helps in creating a smoother, more intuitive user experience.

2.3 Marketing and Outreach
With your consent, we may use contact details to send newsletters, promotional offers, or event invites. Email open rates, click-through behavior, and content preferences may be recorded using third-party analytics providers to optimize our communications. You may opt out at any time via unsubscribe links or account settings.

2.4 Compliance and Legal Obligations
Personal and transactional data may be processed to meet anti-money laundering (AML), counter-terrorist financing (CTF), Know Your Customer (KYC), and tax reporting obligations under local and international law. This may involve collaboration with regulators, law enforcement, and financial intelligence units.

2.5 Platform Protection
Behavioral data is used to detect anomalies, bot attacks, multi-account abuse, and system intrusions. Suspicious activity triggers automated flagging systems and manual reviews by the compliance team. Data is also used in fraud prevention models and risk scoring algorithms.

2.6 Aggregated and Anonymized Use
Certain non-identifiable data may be used for platform performance evaluation, UX improvements, financial modeling, or academic research. This aggregated data cannot be linked back to any individual user and is fully GDPR compliant.

2.7 Cross-Platform Data Syncing
For a seamless user experience, your data may be synchronized across our mobile app, web interface, Chrome extension, and partner applications. This syncing respects user privacy settings and is encrypted end-to-end during transmission.

This section reflects Velcoin’s commitment to using your data strictly within the bounds of service delivery, personalization, legal obligations, and platform integrity—without exploiting or oversharing.

3.1 Secure Storage Protocols
Velcoin stores all sensitive user data using advanced encryption techniques, both at rest and in transit. Our infrastructure utilizes industry-grade security layers, including TLS 1.3, AES-256 encryption, multi-zone backups, and zero-knowledge architecture for wallet components. Access to raw data is restricted to select security personnel under role-based permissions and continuous audit monitoring.

3.2 Retention Timeframes
We retain data for as long as your account remains active or as needed to provide services. Even after account closure, we may retain personal information for a limited time to comply with legal obligations, resolve disputes, enforce agreements, and prevent abuse. KYC documents, transactional history, and audit logs are archived under compliance-mandated durations (e.g., 5–7 years for AML).

3.3 International Data Transfers
Velcoin may process data in countries outside of your jurisdiction. We ensure all transfers meet legal standards under applicable frameworks such as GDPR, CCPA, and the Swiss-U.S. Privacy Shield. Any data shared with third-party partners or infrastructure providers is contractually obligated to meet the same standards of protection and non-misuse.

3.4 Your Privacy Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your data. You may also object to data processing or request portability of your information. Velcoin provides a user portal for privacy preferences and a dedicated Data Protection Officer (DPO) to handle formal requests within required timelines.

3.5 Right to Be Forgotten
You can request full erasure of your account data. We will process your request provided it does not conflict with any legal retention requirement. Where full deletion is not possible, we will anonymize your data to a non-recoverable format to prevent future use or identification.

3.6 Updates and Revisions
This privacy policy may be updated periodically. We will notify users through the dashboard or email when material changes are made. Continued use of our services implies acceptance of the updated policy. We encourage users to review this document frequently for any changes.

3.7 Contact
If you have any questions regarding our privacy practices or want to exercise your rights, please contact our Data Protection Officer at privacy@velcoin.net.

Velcoin stands by its promise to treat your data with the utmost care and transparency. Our infrastructure and policy frameworks are built around your digital security and privacy empowerment in an ever-evolving blockchain world.